Chris fields calls and emails from customers, both end-users and on the OEM side – answering technical service questions or taking orders.
Chris joined the Masport team in March 2022, after 18 years in the transportation industry. With over 20 years of experience in logistics, project management, operations and customer service in an industry that doesn’t sleep Chris says it was time for a new opportunity and more balance.
“It’s been a good change – I’m working with a fun, supportive team and walking into the Masport office you’d think we’re a family owned business.”
Chris says while the learning curve in a new industry is huge, one of the reasons he enjoys this role is that he gets to flex his mechanical aptitude and get his hands dirty.
“I grew up a farm kid and love pulling things apart and fixing them. In my role I can go down to the warehouse to look at a product to understand how it works and tear apart products which have been returned under warranty to understand what went wrong.”
“Sometimes customers just need a bit of education and support – maybe they’ve bought a brand new truck with our product on it, and they want to be walked through things. I’m also learning a lot from a customer base that is very knowledgeable and a pretty friendly bunch of people.”
Outside of work Chris and his wife are actively involved with their two young kids’ sports and activities – including wrangling a puppy! They enjoy spending time outdoors, camping and fishing and are also big college football fans.