Return Policy

Return of Products

Except for any Products designated on the Site as non-returnable or non-refundable or other special orders (as determined in our discretion), we will accept a return of any applicable Products that are (A) defective, (B) shipped in error, or (C) ordered in error (all as further set forth below), for a credit or refund (as further set forth herein) of your purchase price less the original shipping and handling costs, provided such return is made within thirty (30) days of shipment, such products are returned in their original condition, and subject to the terms and conditions contained herein. To return any Products, you must contact Customer Support at cs@masportpump.com or +1 402 466 8428 before shipping such Products to obtain a Returned Goods Authorization (RGA) number. No returns of any type will be accepted without contacting Customer Support and obtaining a RGA number. In Masport’s sole discretion, certain Products may be returned for credit.

All such Products shall be subject to factory inspection, and may be rejected if not found to be in their original condition. All returned Products must be shipped with Freight charges pre-paid by the Customer. Products that are obsolete, as determined in Masport’s sole discretion, or that were specially ordered shall not be returnable. Customers wishing to return Products for credit shall pay Masport’s restocking fee on returned merchandise, except as set forth herein.

Return of Defective Products

Defective or failed Products must be held at the Customer’s premises until authorization has been granted by Masport to return such Products. Products returned for warranty inspection must be returned with Freight pre-paid by Customer.

Products Shipped in Error

Customer must notify Masport promptly of any Products shipped in error in accordance with the Inspection and Claims section above. Conditioned upon timely notice in accordance therewith, Products found to be shipped in error shall be returned to Masport via the method of shipment or carrier as advised by Masport, and at Masport’s expense. Customer will be reimbursed for cost of such Products, plus the actual Freight charges that were incurred by Customer due to a shipping error by Masport.

Products Ordered in Error

Products ordered in error (subject to Masport’s agreement that such Products were ordered in error in its sole discretion) may be returned for credit, but only if such Products are returned promptly, are not obsolete, and are found to be in their original condition. All such Products must be returned Freight pre-paid, and Customer shall pay Masport’s restocking fee. Special orders cannot be returned.

Limited Warranty

THE LIMITED WARRANTY SET FORTH IN THIS SECTION (THIS “LIMITED WARRANTY”) GIVES YOU SPECIFIC LEGAL RIGHTS AND YOU MAY ALSO HAVE OTHER RIGHTS, WHICH VARY FROM STATE TO STATE.

SUBJECT TO THE TERMS SET FORTH HEREIN, MASPORT HEREBY WARRANTS THAT DURING THE WARRANTY PERIOD (DEFINED BELOW) THE PRODUCTS PURCHASED FROM MASPORT ON THE SITE OR OTHERWISE WILL, IN NORMAL AND INTENDED USE AND SERVICE, BE FREE FROM DEFECTS IN MATERIAL AND WORKMANSHIP.

OUR RESPONSIBILITY FOR DEFECTIVE PRODUCTS IS LIMITED TO REPAIR OR REPLACEMENT AS SET FORTH IN THIS LIMITED WARRANTY. NEITHER ANY PERFORMANCE OR OTHER CONDUCT, NOR ANY ORAL OR WRITTEN INFORMATION, STATEMENT, OR ADVICE PROVIDED BY US OR ANY OF OUR SUPPLIERS, AGENTS, OR EMPLOYEES WILL CREATE A WARRANTY, OR IN ANY WAY INCREASE THE SCOPE OR DURATION OF THIS LIMITED WARRANTY.

Who May Use This Limited Warranty?
This Limited Warranty extends only to the Customer and the original end-user (if such original end-user is someone other than the Customer). As such, this Limited Warranty does not extend to any subsequent or other owner, transferee, or beneficiary of the Products.

What Does This Limited Warranty Cover?
During the Warranty Period, this Limited Warranty covers defects in materials and workmanship in Products purchased from Masport on the Site or otherwise.

What Is The Period Of Coverage Under This Limited Warranty?
This Limited Warranty starts on the date set forth on the Order Confirmation to Customer for the warranted Products and lasts for twelve (12) months thereafter (the “Warranty Period”).

How Do You Obtain Warranty Service?
The Customer or original end-user must provide notice of covered defects in writing to Masport during the Warranty Period and within thirty (30) calendar days following the Customer’s or original end-user’s discovery of such defect (the “Notice Period”).

What Does This Limited Warranty Not Cover?
Notwithstanding anything herein to the contrary, this Limited Warranty does not cover any of the following, each of which are hereby expressly excluded therefrom:

A. Defects that are not discovered during the Warranty Period;
B. Defects that are not reported to Masport in writing within the Notice Period;
C. Usual and customary deterioration or wear resulting from normal use, service, and exposure;
D. Any Products that are transported outside of the United States;
E. Any shortages or discrepancies, all of which shall be exclusively governed by the Inspection and Claims section of these Terms set forth above;
F. Any claims for loss, damage, cost, or expense caused by any delay or damage in shipment or delivery damage, all of which shall be exclusively governed by the terms set forth in the Product Delivery section above;
G. Shipping or other costs incurred to return the Products to Masport for warranty inspection;
H. Damage to persons or property other than the Products, or for any incidental, consequential, or special damages.
I. Any defect and/or any loss, damage, cost, or expense incurred by Customer, original end-user, or any third party to the extent the same arise out of, relate to or result, in whole or in part, from any one or more of the following:
(1) Theft, vandalism, accident, war, insurrection, fire or other casualty;
(2) Defects or damage caused by the Customer, original end-user, or any third party;
(3) Exposure to corrosive, chemical, ash, smoke, fumes, or the like;
(4) Any Products that have been altered, modified, or repaired by Customer, original end-user, or any third party without Masport’s prior written consent;
(5) Failure to perform any preventative maintenance;
(6) Storage;
(7) Combination or use of the Products with any products, materials, processes, systems, or other matter not provided or authorized in writing by Masport;
(8) External causes such as accidents, abuse, or other actions or events beyond our reasonable control; or

(9) Any misuse of the products, including any use of the Products not in conformity with product manuals or contrary to product warnings.

Resolution of Warranty Claims:
In the event Masport is notified of a warranty claim in conformity with the notice requirements set forth above, Masport shall, with the full cooperation of Customer and/or original end-user (which shall include, without limitation, return of the Products for warranty inspection if requested by Masport), immediately undertake an investigation of such claim. To the extent Masport determines, in its sole discretion, that the warranty claim is covered by this Limited Warranty, Masport will, as Customer and original end-user’s sole and exclusive remedy and at Masport’s option, either:

A. Ship replacement products to Customer or original end-user; or
B. Ship repaired product(s) to Customer or original end-user.
Masport shall not be responsible to Customer or original end-user for the cost of dismantling any defective Products or installing replacement Products, all of which shall be and for all purposes remain the sole responsibility of Customer and original end-user.

Customer’s Responsibility to Masport Concerning Original End-Users:
Customer warrants and represents that if it resells any Products or incorporates any Products into its own merchandise for the purpose of sale, Customer will:

A. In all instances causes such purchaser to be bound by, and agree to, this Limited Warranty as set forth herein, including all terms and limitations thereof;
B. Properly affix all warning labels to all Products;
C. Provide the applicable Masport product manuals to such purchasers.

Disclaimer of Implied Warranties:

CUSTOMER EXPRESSLY ACKNOWLEDGES AND AGREES THAT: (A) THIS LIMITED WARRANTY SET FORTH HEREIN IS AN INTEGRAL PART OF THE AGREEMENT PURSUANT TO WHICH THE PRODUCTS WERE PURCHASED; (B) CUSTOMER (FOR ITSELF AND ON BEHALF OF THE ORIGINAL END-USER, IF APPLICABLE) HAS ACCEPTED THIS LIMITED WARRANTY AS THE SOLE AND EXCLUSIVE WARRANTY GIVEN BY MASPORT TO CUSTOMER AND ORIGINAL END-USER WITH RESPECT TO THE PRODUCTS; AND (C) THIS LIMITED WARRANTY IS REFLECTED IN THE PURCHASE PRICE FOR THE PRODUCTS. MASPORT MAKES NO OTHER REPRESENTATIONS OR WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, BY OPERATION OF LAW OR OTHERWISE, WITH RESPECT TO ANY PRODUCTS, GOODS, OR SERVICES SOLD OR PROVIDED TO THE CUSTOMER PURSUANT TO THE AGREEMENT OR OTHERWISE, INCLUDING WITHOUT LIMITATION ANY REPRESENTATION OR WARRANTY OF MERCHANTABILITY OR FITNESS FOR ANY PARTICULAR PURPOSE OR USE, ALL OF WHICH ARE EXPRESSLY HEREBY DISCLAIMED.

Limitation on Liabilities and Damages:
THE REMEDIES DESCRIBED ABOVE ARE YOUR SOLE AND EXCLUSIVE REMEDIES AND OUR ENTIRE OBLIGATION AND LIABILITY FOR ANY BREACH OF THIS LIMITED WARRANTY OR THE AGREEMENT. TO THE FULLEST EXTENT PERMITTED BY LAW, IN NO EVENT SHALL MASPORT BE LIABLE FOR ANY SPECIAL, INDIRECT, PUNITIVE, COVER, INCIDENTAL OR CONSEQUENTIAL DAMAGES, HOWEVER CAUSED, WHETHER IN CONTRACT OR TORT OR UNDER ANY OTHER THEORY OF LIABILITY, INCLUDING WITHOUT LIMITATION, LOSS OF REVENUE, ANTICIPATED PROFITS, BUSINESS OR SALES, ANY LOSS OF GOODWILL OR REPUTATION, OR THE COSTS OF SUBSTITUTE GOODS OR PRODUCTS, EVEN IF MASPORT OR AN AUTHORIZED REPRESENTATIVE THEREOF HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN ADDITION, TO THE EXTENT PERMITTED BY APPLICABLE LAW, WE (INCLUDING OUR PARENT, SUBSIDIARIES, AND AFFILIATES, AND OUR AND THEIR OFFICERS, DIRECTORS, MANAGERS, AGENTS, AND EMPLOYEES) ARE NOT LIABLE, AND YOU AGREE NOT TO HOLD US RESPONSIBLE, FOR ANY DAMAGES OR LOSSES RESULTING DIRECTLY OR INDIRECTLY FROM:
A. YOUR USE OF OR YOUR INABILITY TO USE OUR PRODUCTS;
B. SUSPENSION OR OTHER ACTION TAKEN WITH RESPECT TO THE PRODUCTS OR BREACH OF ANY OF THESE TERMS; OR
C. YOUR NEED TO MODIFY PRACTICES, CONTENT OR BEHAVIOR OR YOUR LOSS OF OR INABILITY TO DO BUSINESS, AS A RESULT OF CHANGES TO THE AGREEMENT.

NOTWITHSTANDING ANYTHING CONTAINED HEREIN TO THE CONTRARY, IN NO EVENT SHALL THE TOTAL LIABILITY OF MASPORT TO YOU OR ANY THIRD PARTY FOR ALL DAMAGES, LOSSES, AND CAUSES OF ACTION (WHETHER IN CONTRACT OR TORT, INCLUDING, BUT NOT LIMITED TO, NEGLIGENCE, PRODUCT LIABILITY OR OTHERWISE) ARISING FROM THE AGREEMENT OR YOUR PURCHASE OR USE OF THE PRODUCTS EXCEED, IN THE AGGREGATE, THE LISTED PURCHASE PRICE PAID BY YOU FOR THE PRODUCTS YOU PURCHASED PURSUANT TO THESE TERMS.

Some jurisdictions do not allow the exclusion of damages, so such exclusions may not apply to you. The limitation of liability set forth above shall only apply to the extent permitted by applicable law.

Limitation on time to file claims:
TO THE FULLEST EXTENT PERMITTED BY LAW, ANY CAUSE OF ACTION OR CLAIM YOU MAY HAVE ARISING OUT OF OR RELATING TO THE AGREEMENT OR YOUR USE OF OUR PRODUCTS MUST BE COMMENCED WITHIN SIX (6) MONTHS AFTER THE CAUSE OF ACTION ACCRUES, OTHERWISE, SUCH CAUSE OF ACTION OR CLAIM IS PERMANENTLY BARRED.

Indemnification:
You agree to indemnify and hold harmless Masport, its affiliated companies and their respective officers, directors, employees, managers, agents, successors, and assigns (“Indemnified Parties”) from and against any claim or demand (including reasonable attorneys’ and experts’ fees and costs) made by any party due to or arising out of your (A) breach of the Agreement, (B) improper use of the Products, (C) breach of any law or the rights of a third party, or (D) failure to strictly comply with your obligations to Masport concerning original end-users or any representations made by you to such original end-user. Masport shall promptly notify you in writing of any threatened or actual claim or demand and reasonably cooperate with you to facilitate the settlement or defense thereof. You shall have sole control of the defense or settlement of any claim or demand, provided that Masport, at our option and expense, may participate and appear on an equal footing with you. You shall not settle any claim or demand without the written consent of the Indemnified Parties, with such consent not to be unreasonably withheld or delayed.

Certain Products may contain inventions, features, functionality, systems, and other materials of Masport or its licensors (“Masport IP”). Masport IP and all intellectual property rights thereto are protected by United States and international copyright, trademark, patent, trade secret and other proprietary or intellectual property laws and Masport or its licensors is and shall at all times remain the sole and exclusive owner of the Masport IP and all intellectual property rights thereto. Masport hereby grants you a limited, revocable, nonsublicensable license to use the Masport IP (excluding any software code) solely for your personal use of our Products. Except as expressly authorized by Masport, you agree not to modify, copy, frame, scrape, rent, lease, loan, sell, distribute, reverse engineer, or create derivative works based on the Products or the Masport IP, in whole or in part. Any rights not expressly granted herein are reserved by Masport.

The name “Masport” and all other Masport marks, logos, product and service names, designs, and phrases that we use in connection with our Products are trademarks, service marks, or trade dress of Masport or its affiliates or licensors. You may not use such marks without the express written prior permission of Masport. Other company, product, and service names and logos used and displayed through or on the Products may be trademarks or service marks of their respective owners who may or may not endorse or be affiliated with or connected to Masport and may not be used by you without permission. Any use of such marks, or any others displayed on through the Products, will inure solely to the benefit of their respective owners.

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