FAQ

Rotary Vane Vacuum Pumps require a high quality non-detergent Rotary Compressor Oil or Rotary Turbine Oil. Oil specifically formulated for Masport pumps is available from your local Masport representative or by contacting Masport Inc.

1 Gallon Bottles – All Seasons Blend
Part # 13980

4 Gallon Case – All Seasons Blend
Part # 13983

12 Gallon Case – All Seasons Blend
Part # 13984

Warning!

 Do NOT use transmission fluid, automotive motor oil, power steering fluid, used oil, vegetable oil, brake fluid, hydraulic fluid, gear oil or scented oil in a Masport pump.

Substitutes

See below for a list of approved oil alternatives.

Please refer to your pump’s product page for dimensions and approximate weights.

Masport Pumps can be run either under continuous or intermittent vacuum. As the name states, intermittent vacuum allows you to operate the pump at high vacuum for short periods of time. For longevity and durability, it is recommended to run Masport pumps at or below the continuous vacuum levels. For Masport Pumps, the maximum continuous vacuum level is as in the table below:

It should be noted that the maximum continuous vacuum level can be affected by the following variables:

• Operating at elevated height above sea level – the vacuum level decreases ~1” Hg for every 1,000 feet of elevation
• Operating in condition of high ambient temperature
• Operating RPM of the pump

To ensure that the correct vacuum level is set up for your pump, please contact an authorized Masport distributor or Masport directly.

Masport Pumps can be run either under continuous or intermittent vacuum. As the name states, intermittent vacuum allows you to operate the pump at high vacuum for short periods of time. For longevity and durability, it is recommended to run Masport pumps at or below the continuous vacuum levels. For Masport Pumps, the maximum continuous vacuum level is as in the table below:

The cooling method of a pump dictates the level of continuous vacuum that a pump can operate at. For Masport Pumps, the following continuous vacuum levels can be achieved for the different cooling methods:

Higher levels of vacuum are typically required for the following:

• Deeper lifts – the distance you can move product from below ground level
• Operating at elevated height above sea level – the vacuum level decreases ~1” Hg for every 1,000 feet of elevation
• Operating in condition of high ambient temperature

It should be noted that the maximum continuous vacuum level can be affected by the following variables:

• Operating at elevated height above sea level – the vacuum level decreases ~1” Hg for every 1,000 feet of elevation
• Operating in condition of high ambient temperature
• Operating RPM of the pump

To ensure that the correct vacuum level is setup for your pump please contact an authorized Masport distributor or Masport directly.

Masport vacuum pumps require little regular maintenance except for flushing the pump. This should be done weekly or anytime liquid or solids have been allowed to enter the pump. Flushing Fluid specifically formulated for Masport pumps is available from your local Masport representative or by contacting Masport.

1 Gallon Bottles | Part # 13990
4 Gallon Case | Part # 13991
12 Gallon Case | Part # 13992

Masport Pumps should be inspected for vane wear at least once a year. If vane wear is not monitored, the vanes can become too short, causing excessive rotor and cylinder wear and eventually resulting in vane breakage.

Measure the vanes to see if they are within the usable limit. If they are not, they should be discarded and replaced. The vanes should be replaced when their height is below the usable limit, as detailed in the table below:

Yes! In order to operate efficiently and at their best, vacuum pumps rely on heat radiating to keep them cool. If mud or debris becomes packed on and around the vacuum pump, the heat has trouble escaping and the performance becomes limited.

To keep the pump in a workable condition, operators should undertake regular maintenance and keep a written log of those checks.

Before Starting

• Ensure a vacuum relief valve and a pressure relief valve are installed in the system and adjusted to recommended settings, taking into account the altitude of the job location.
• Always bleed the tank to atmospheric pressure before switching the valve from vacuum to pressure or from pressure to vacuum.

Every Load

• Drain the scrubber after each tank load. If nothing drains when the ball valve is opened, never assume it is empty, check for a blockage in the valve.
• Check the oil level in the oil reservoir and fill as required.
• Monitor vacuum/pressure and temperature gauges to detect any irregularities or problems.

Daily

• Add oil approximately every 10 hours of operation, or when the oil reservoir shows the level is low. Only use approved lubricants.
• Drain the oil separator twice daily. A brass ball valve is mounted at the bottom for easy draining.

Weekly

• Flush the pump weekly with Masport Flushing Fluid, or any time that liquids or solids have been allowed to enter the pump.
• Check and clean the Inlet Filter. Ensure the filter is completely dry before refitting. This checking process must be done any time contamination may have entered the system.
• Check to ensure the pump RPM is within the recommended range. Running the pump too fast or too slow may cause damage.
• Wash any dirt off the pump, as it needs to be clean to allow heat to radiate and prevent it from overheating.

Annually

• Check bolt mountings, drive coupling alignment and condition, and vane wear.

Storage

• If the pump is to be sitting for an extended period of time, it needs to be flushed prior to storage. After flushing, pour oil into all bearing lubrication ports to protect the bearing surfaces and oil injection points on the pump to eliminate rust formation on the rotor and cylinder.
• Rotate by hand monthly to distribute oil.

If all items are in stock, your order placed on our online store will ship as outlined below:

Parcel Shipments

• Orders placed by 1:30pm (cst) M-F will be shipped same day.
• Orders placed after 1:30pm (cst) M-F or Sat-Sun will be shipped the next business day.

LTL/LCL (Skid) Shipments

• Domestic Orders  placed by 11:00am (cst) M-F will be shipped same day.
• Domestic Orders  placed after 11:00am (cst) M-F or Sat-Sun will be shipped the next business day.

• International Orders may take 24-48 business hours longer to ship due to additional customs documentation and procedures. Please contact cs@masportpump.com with any questions or concerns.

Small Parcel Shipments
Ship Day: Your order will ship same-day if the order is placed by 1:30pm (cst) M-F and the items are available in stock.

Transit Times:

• Domestic Ground Shipments – 3-7 business days
• Domestic 2-Day Air Shipments – 2 business days
• Domestic Next Day Air Shipments – 1 business day
• International Economy – 3-10 business days
• International Priority – 3-5 business days

*All the above transit times are pending no weather delays.*

LTL (Less than Truckload) Shipments
Orders shipping on a skid via LTL will take between 3-5 business days to arrive, pending no weather or transit delays.

International Skid/Crate Orders
Transit times will vary based on location.

*All the above transit times are pending no weather delays.*

Parcel Shipments

Please take a photo of the damaged item(s) and send the photo, order number, and details to cs@masportpump.com

LTL (Less than Truckload) & Truck Shipments

• Upon receipt of the shipment, inspect and mark any items as damaged on the BOL.
• Please take a photo of the damaged item(s) and send the photo, order number, and details to cs@masportpump.com

Please refer to the Product Delivery and Inspection & Claims sections of our Terms and Conditions of Sale.

Small Parcel Shipments
Yes, to ensure your product arrives to you successfully, you will need to sign for your shipment.

LTL (Less than Truckload) & Truck Shipments
Yes, all LTL and Truckload shipments will need someone available to sign for and help unload the skid(s).

For Advance Payment Customers, the order must be paid in full prior to your order entering production. For customers set up on terms, these invoices are typically due in 30 days. Your individual invoice will show an exact due date.

Yes, orders placed online require payment at the time the order is placed.

For customers set up on terms, your invoice will contain a button at the bottom that looks like this:

You simply click this button and it will take you to our website to enter either your credit card or bank information to make a payment.

You can contact accounting via email at accounts@masportpump.com or you can call 402-466-8428.